When using
The terms of use for "Ask Shop" (hereinafter referred to as "these Terms") are the online shop "Ask Shop" (hereinafter referred to as "our store") operated by ASKLABO Co., Ltd. (hereinafter referred to as "our company"). ) and the products and services (hereinafter referred to as the "Services") provided by the app operated by the Company (hereinafter referred to as the "App"), and the terms and conditions between the Company and individual and corporate customers. Applies between. By using our store and this app, you are deemed to have agreed to all the terms and conditions stated in these Terms, so please be sure to read them before using. Additionally, these Terms may be revised at our convenience. Once revised, we will update the information on our store page or notify customers by a method separately determined by us. If you use our store after the revision, you will be deemed to have agreed to the revised terms.
Precautions for use
(Product price)
The prices of products sold at our store vary depending on the product. Please check each product page.
(Ordering products)
After selecting the product on each product page, you will be asked to register as a member by filling in the information necessary for ordering and delivering the product, such as delivery address and payment method. We will reserve the item in stock not when you add the item to your cart, but when we confirm that your order has been completed by entering your customer information, shipping address, payment method, etc. Once your order is complete, we will send you an email confirming the information you entered and your order, so please make sure you are able to receive emails from our store. For subsequent confirmation work, we will primarily use email, but we may also contact you by phone or post. We cannot be held responsible for any damage caused to customers due to not being able to receive communications from our store, so please be sure to enter information that will allow us to contact you (the person placing the order).
(Product reservation)
Please note that we cannot accept requests for holding items or making reservations.
(Shipping of products)
Delivery is limited to domestic addresses only. Payment methods, delivery methods, and delivery times vary depending on the product and your region. For details regarding shipping, please check each item listed in the Specified Commercial Transactions Law.
(Product return/exchange)
Although we strive to maintain the accuracy of product descriptions, due to the nature of mail-order shopping, the actual product you receive may differ from the customer's image. In such cases, or if the customer wishes to return the item due to other circumstances, we will accept the return if we are able to contact you within one week of receiving the item. Please contact our store within the period. Please send the item to the specified address within one week after we contact you to accept the return. In this case, the shipping costs for returning the product will be borne by the customer. Please note that once used products cannot be returned. If there is a defect or hidden defect in the delivered product, we will exchange it if we are able to contact you within one week of receiving the product. Please contact our store within the period. In this case, our store will bear the shipping costs. However, if a replacement product is not available, we will issue a refund. We cannot accept exchanges due to the customer's convenience or exchanges for different products. Please note that if you do not comply with the rules listed above, we will not be able to accept returns or exchanges. In addition, our company shall not be responsible for providing any remedies other than those set forth above in the event of product shortages, deficiencies, or defects. For further details on the conditions and procedures regarding returns and exchanges, please click here.
(Payment method)
Payment can be made by credit card, bank transfer, or cash on delivery. However, depending on the product, some payment methods may not be available. Also, depending on the delivery method, some payment methods may not be available. Please note that additional fees may apply depending on the payment method, but all fees will be borne by the customer. Due to the protection of personal information, we are unable to change the payment method to credit card after placing your order. If you change your payment method for your convenience, or if you need to adjust the difference between the order amount and the deposited amount, all fees incurred will be borne by the customer. If we refuse to accept cash on delivery or if we cannot confirm payment by bank transfer even after the deadline, we may impose restrictions on your use of our store, such as suspending your use, or we may take legal proceedings. . For details on payment methods, please check each item listed in the Specified Commercial Transactions Law.
(Cancellation of product)
Once the shipping process has started, we do not allow additional changes or cancellations to your order. Please note that if we are unable to deliver the product due to the customer being absent for a long period of time or due to the delivery address being unknown, the order will be cancelled. Please note that we take every possible measure to manage the condition of the products we sell at our store, but if a defect is found during pre-shipment checks and we are unable to provide a replacement, we may cancel the order at our convenience.
(Change of order details)
If you wish to change the details of your order, such as payment method or delivery method, please contact our store. However, we will not be able to make any changes to orders that have already started shipping procedures at the time we receive your notification. Please note that we cannot be held responsible for any problems that arise if you neglect the change procedures.
(Handling of customer information)
Customer information (personal information and order information) entrusted to our store will be strictly managed in accordance with a separately established privacy policy.
(Prohibited acts)
When using our store, the following acts are prohibited. If we determine that your actions fall under any of the actions listed below, we may terminate your contract without notice or refuse your further use of this service. In addition, we may request compensation for any damage caused to us as a result of this, or we may file criminal charges for criminal acts.
1. Acts of impersonating another person or entering or transmitting false order information
2. Acts of applying for purchases without intending to purchase or making frequent returns.
3.Acts aimed at commercial use such as purchasing for resale purposes
4. Acts of delaying or failing to fulfill obligations.
5. Acts that interfere with normal delivery, such as refusing to receive products or returning products due to long-term absence.
6.Acts that interfere with our normal business operations or normal service provision of our store
7.Acts that violate the rights of our company or third parties (including intellectual property rights such as copyrights and trademark rights)
8. Criminal acts such as fraud, intimidation, blackmail, extortion, violence, acts that violate public order and morals, and other acts that violate laws and regulations.
9. Excessive demands that exceed the services provided by our company
10.Other acts that our company deems inappropriate.
(Service interruption)
Force majeure (e.g., infectious diseases, natural disasters, wars, terrorism, riots, enactment, revision, or abolition of laws and regulations, guidance and orders from administrative agencies, etc., interruptions, delays, etc. due to power outages, failures in communication lines, computers, network equipment, etc., system maintenance, etc.) (This includes, but is not limited to, cancellation, data loss, unauthorized access, outsourcing, warehouse logistics-related and transportation failures and accidents, labor disputes, equipment accidents, etc.). Our company will not be held responsible for any damage caused to customers in the event that the service or all services are stopped.
Governing law
Regarding the interpretation and application of these Terms, Japanese law shall be the governing law, regardless of applicable law rules.
Copyright
The copyright holder of the contents published on our homepage and this application, the manuscripts, images, illustrations, videos, sounds, photographs, designs, data, etc. of the e-mail magazine distributed by our store and the booklets published by our store is our company or Content provider and protected by copyright law.
Disclaimer
Regarding the interpretation and application of these Terms, Japanese law shall be the governing law, regardless of applicable law rules.
1. If a customer suffers any damage (whether indirect or direct) due to the use of our store and this app, or the products and services provided by our store and this app, our company will not be liable for any damages, etc. shall not be held responsible. Additionally, products may only be returned within one week from the date of delivery. Regarding warranty liability for product defects, if we replace the product with a non-defective product, we will not be liable for damages.
2. If our company is liable to the customer or a third party due to reasons such as the disclaimer stipulated in these Terms not being applied, the liability shall be limited to direct damages, unless there is intentional or gross negligence on our part. The Company and the customer agree in advance that in any case, the amount of damages based on the liability of the customer shall be limited to the amount paid by the customer to the Company.
separability
Even if any provision or part of these Terms is determined to be invalid or unenforceable under the Consumer Contract Act or other laws and regulations, the other parts shall remain in effect. Masu.
others
1. In the event that a lawsuit arises regarding the use of this service, the Tokyo District Court or Tokyo Summary Court will have exclusive jurisdiction in the first instance.
2. If we use an expert such as a lawyer due to the customer's non-payment of sales proceeds or violation of these Terms, the customer will also be responsible for the attorney's fees and other professional expenses.
(As of August 27, 2022)
